Welcome to www.itsybitsycrochet.com! This Shipping Policy
outlines the terms and conditions related to the shipping of our products. By
placing an order with us, you agree to adhere to the terms mentioned below.
1)
We aim to deliver the product to your shipping
address. However, please note that it might not be possible for us to deliver
to some locations as requested in your order. If this is the case, we will
inform you using the contact details that you provide to us when you place your
order and arrange for re-delivery to an alternative shipping address at your
own expenses.
2)
We endeavor to deliver within the stipulated
time frame of any order but we cannot guarantee any firm delivery dates and we
would update you accordingly if we could reasonably foresee that we are unable
to meet our estimated delivery date, but, to the extent permitted by law, we
shall not be liable to you for any losses, liabilities, costs, damages, charges
or expenses arising out of late delivery.
3)
Upon delivery of the product, you may be
required to sign for delivery. You agree to inspect the product for any obvious
faults, defects or damage before you sign for delivery. You need to keep
receipt of the delivered product as reference in case of future communication with
us.
4)
We only deliver all products in our standard
packaging.
5)
All risk in the product shall pass to you upon
delivery, except that, where delivery is delayed due to a breach of your
obligations under a contract, risk shall pass at the date when delivery would
have occurred but for your breach. From the time when risk passes to you, we
will not be liable for loss or destruction of the product.
6)
You must be careful when opening the product so
as not to damage it, particularly when using any sharp instruments.
7)
If you are not available to take delivery or
collection, we may leave a message giving you instructions on either
re-delivery or collection from the carrier.
8)
You are obliged to take all reasonable steps to
ensure the safety standards and the general appropriateness of the product
offered to you. You shall exercise your due care and diligence when using the
product for yourself and/or any third party, and to the extent permitted by
laws, you shall release from and indemnify us against all liability, cost, loss
and/or expenses arising out of your use any of any of the products including
(but not limited to) loss of income, loss of opportunity, personal injury and
damage to your property, whether direct or consequential or, foreseeable, due
to some negligent act or omission or otherwise.
Return
All orders are checked for defects before shipment. In an
unfortunate case which you receive a defective or incorrectly shipped item,
please contact us within seven (7) days of receipt with your order number,
product code, name, address and reason for return/exchange. All other cases
will only be eligible for a one-for-one exchange.
The defective or incorrectly shipped products must be
returned to us in their original condition within seven (7) days of receipt.
You must provide proof of postage like tracking number and our address
indicated on the returned parcel.
We will deliver the replaced products to you, at our own
cost, within seven (7) days of receipt of the defective or incorrectly shipped
products provided that they have not been used, altered or washed and all
returned products must be in their original state and condition with all tags
attached. In the event the products come with additional packaging such as
boxes or paper bags, we will only accept returns with these packaging.
If the product ordered is not available for exchange, you
will receive a credit for the price of the product which you may use in your
next order with us. There shall be no cash refund under any circumstances.
Kindly note that we require the original receipt of your
order in the case of replacement of products due to any losses and/or defects
reported within the prescribed timeline. Report which is not supported by
original receipt will not be entertained.
No Refund Policy
We strictly do not offer any cash refund under any
circumstances.
Tracking Information
Once your order has been shipped, you will receive a
shipping confirmation email containing a tracking number. This will allow you
to track the status of your order as it makes its way to your delivery address.
International
Shipping
We offer international shipping to select countries. Please
note that international shipments may be subject to customs duties, taxes, and
fees imposed by the destination country. These charges are the responsibility
of the recipient and are not included in the order total.
Amendment
The Company reserve the absolute discretion to amend any shipping
policy contained herein at any time as the Company deem fit and appropriate and
all amendments will be published onto the Website. Your continued usage of the
Website and placement of order will be deemed to constitute your acceptance of
these amendments (if any).
Contact Us
If there are any questions or concerns regarding this
Shipping Policy or the consent practices outlined herein, please contact us as
follows:
By e-mail:
ibcrochet.sales@gmail.com
Last updated: 31st Aug 2023